Trilingual Terms and Conditions Mandatory for Guarantee Cards
Hasitha Tillekeratne – Chairman, Consumer Affairs Authority
The Consumer Affairs Authority has made it mandatory to include the terms and conditions in guarantee cards in all three languages for consumer durables from 1st January 2017. This regulation will be implemented under the Extraordinary Gazette Notice 1966/43.
Chairman of the Consumer Affairs Authority Hasitha Tillekeratne says the public constantly brings to their attention several issues regarding consumer durables. He said this is largely due to the guarantee cards carrying terms and conditions only in English. “After having drawn the attention of the Minister of Industry and Commerce Hon. Rishard Bathiudeen to this matter, he authorized me to implement the regulation,” he added.
Mr. Tillekeratne said that this can be considered yet another step towards strengthening the consumer’s right to information. He requested the media to create greater public awareness on the new regulation by publicizing it widely.
